At NATUR interiors, protecting your personal information is a priority. This Privacy Policy (the “Policy”) explains how we collect, use, disclose, retain, and safeguard your personal information in accordance with applicable laws, including Québec’s Act respecting the protection of personal information in the private sector (Law 25) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Person Responsible for the Protection of Personal Information

The person responsible for the protection of personal information at NATUR interiors is:

Marie-Pier Désormeaux
President – NATUR intérieurs
Email: [email protected]
Phone: 819-717-1213

Any questions, requests, or complaints regarding this Policy may be directed to the person listed above.

2. Personal Information Collected

We collect only the personal information necessary to provide our services, including:

• • First and last name
  • Mailing address
  • Email address
  • Telephone number
  • Order and billing information

Payments: Payments made on our website are processed by secure third-party payment service providers (e.g., PayPal, Stripe). NATUR interiors does not collect or store credit card numbers.

3. Methods of Collection

Personal information is collected through the following means:

• • Website forms (orders, contact forms, newsletter subscriptions, where applicable)
  • Communications by email or telephone
  • Interaction with our website

4. Purposes of Collection

Personal information is used solely for the following purposes:

• • Processing and fulfilling orders
  • Delivery or in-store pickup of products
  • Customer communications and support
  • After-sales service
  • Sending informational or promotional communications, where consent has been provided
  • Improving our website and user experience
  • Compliance with legal and accounting obligations

5. Consent

By providing personal information, you consent to its collection, use, and disclosure in accordance with this Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us using the information provided above.

6. Disclosure of Personal Information

NATUR interiors does not sell or rent personal information.

We may disclose personal information to third parties only when necessary, including:

• • Payment service providers
  • Shipping and logistics partners
  • Technology and IT service providers (website hosting, management tools)

These third parties are required to protect personal information and to use it solely for the purposes for which it was disclosed.

7. Cookies and Tracking Technologies

The NATUR interiors website uses cookies and similar technologies to ensure proper functionality and to improve user experience.

Cookies may be used for:

• • Essential website functionality
  • Website traffic analysis and performance measurement

You may configure your browser to refuse cookies or to notify you when cookies are being used. Disabling certain cookies may affect the functionality of the website.

8. Retention of Personal Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

9. Security Measures

NATUR interiors implements reasonable administrative, technical, and physical security measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure. A certain degree of risk is always present when transmitting personal information over the Internet.

10. Your Rights

In accordance with applicable law, you have the following rights:

• • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to withdraw consent
  • The right to file a complaint with the Commission d’accès à l’information du Québec

To exercise these rights, please contact the person responsible listed in Section 1.

11. Changes to the Privacy Policy

NATUR interiors reserves the right to modify this Policy at any time to reflect legislative or operational changes. The version in effect is the one published on the website at the time of consultation.

12. Effective Date

This Privacy Policy is effective as of the date it is published on the NATUR interiors website.